FAQS

Q. How do I know that I can trust an Age Line caregiver in my home?

A. All Age Line employees are subject to a thorough background investigation as well as several personal interviews to ensure that they are of impeccable character and genuine warmth. We wouldn't send our trained professionals into your homes unless we felt certain that we would invite them into our own.

Q. Do I have to sign some kind of binding contract?

A. No. There are no contracts.

Q. Is Age Line Certified?

A. Yes. Age Line is certified by the Ohio Department of Mental Retardation and Developmental Disabilities and Cuyahoga County Board of Mental Retardation and Developmental Disabilities to provide non-medical transportation and homemaking / personal care under the Level 1 & IO (Individual Options Wavier Program).

Q. Does Age Line require that I use the service for a minimum number of hours per week, month, or year?

A. No. Age Line only requires that clients utilize any of our many services for one hour. That way, if you use Age Line and are happy with our service, you can continue on at your own pace and within your own budget. If for some reason you don't feel that your needs are being met, you are free to choose another provider.

Q. How long has Age Line been in business?

A. Age Line has been helping seniors and those with disabilities since 1994.

Q. Does Age Line have any company credentials to help reassure me that they are legitimate and of good standing?

A. Yes, we do. Age Line is fully licensed and bonded, and we have a spotless record with the Better Business Bureau. Age Line is also certified by the Ohio Department of Mental Retardation and Developmental Disabilities and Cuyahoga County Board of Mental Retardation and Developmental Disabilities to provide non-medical transportation and homemaking/personal care under the Level 1 & IO (Individual Options Wavier Program).

Q. Does Age Line have offices outside of the Cleveland, Ohio area?

A. No. Currently Age Line serves only Cleveland's west side.

Q. Will MediCare or Medicaid assist me in paying for Age Line's services?

A. No. Age Line is a private pay service, unaffiliated with MediCare and Medicaid.

Q. Will Age Line release my medical information to any third party.

A. Not without your expressed permission. Your medical information is completely private and confidential.

Q. How do I know if Age Line is right for me?

A. Come pay us a visit. We'll discuss your situation, your medical needs, and how we believe we can be of service to you. To schedule a consultation with Age Line, click here.

Q. I'm not really sick. I just want to meet other seniors and take advantage of Age Line's Adult Activity Center. Is that okay?

A. Of course. Our Adult Activity Center is about bringing people together. No man is an island, and we are firmly committed to the notion that no senior should have to live a life of desperate isolation--which, sadly, is the plight of an unacceptably large fraction of today's senior and disabled populations. We'd love to have you!

Q. What are the hours of operation for Age Line's Adult Activity Center?

A. Age Line's Adult Activity Center is open from 7:00 am to 4:00 pm Monday through Friday.

Q. How do I get to the Adult Activity Center?

A. If you are still able to drive, click here to go to our directions page. If not, feel free to call 216-941-9990, and we'll arrange through our transportation service to have you picked up and taken home.

Q. I want to go to the Adult Activity Center, but I worry over the fact that I am incontinent. What should I do?

A. Well, the first thing you should do is stop worrying. It is our job to work with aging and disabled adults, and unfortunate though it may be, incontinence is something we deal with every day. There is no shame in it, and we have trained and discrete professionals to help you whenever you need them.

Q. What do your services cost?

A. Each of our clients has a unique set of needs, and pricing for our services varies dependent upon those needs. If you would like to have a price list mailed to you, just call 216-941-9990 or send us a request via email, and we'll get a pricing schedule out to you immediately.